Any terms and conditions will be in large print, not small print - no ifs, no buts and no hidden catches. From the moment you first visit us and for as long as we're in touch, we'll make sure your experience is as good as it gets. If you have any questions regarding our products, or would like any further information, feel free to get in touch! You'll see our reply there, too.8am to 7pm Monday to Friday. Unfortunately, we can't deliver to you if you're located in the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man, Northern Ireland or the Republic of Ireland. Most deliveries are carried out by our very own drivers, Monday to Friday, between 7am and 7pm. Our friendly team will be happy to help with any questions you might have about returning your product. You can reach them Monday to Saturday, 8am-7pm and Sunday, 8am-6pm. If you've used the product. Please note, this could be up to 50% of the price of the item. If you've ordered other services.
Our 30 day cancellation policy also applies to any additional services you may have ordered such as connection, recycling etc. If you've ordered any additional services for a product, these will automatically be cancelled when the order for that product is cancelled (unless the service has already been performed). If you think your product may be faulty. We'll do our best to resolve the problem as quickly as possible if you believe there's a fault with your product. We'll ask you to provide information on the product and the problem and may suggest an engineer's visit to help identify the fault.If the product is faulty, we'll offer you a resolution in accordance with your legal rights. We'll happily take your old appliance away when you order a new one, just make sure you add it at checkout. Not all products have this option. Our experts will recycle it safely and responsibly in our state-of-the-art facility. All we ask is that it's disconnected, empty and ready to go, due to current restrictions please leave your item to be recycled at your front entrance.
100% of the cost of this service relates to safely transporting the product to our recycling plant. Also, while we're picking up your appliance, if you've got any smaller kitchen electricals that need recycling - such as kettles, toasters or blenders - we'll happily take those away too at no extra charge. Just place them at your front entrance to be collected by the driver. We want you to get up and running straight away with your new appliance, which is why our expert team will connect your new item and make sure everything is working properly.
Please just make sure, if it's replacing an old model, that you've disconnected it and it's out of the way. Installing the new one yourself? Make sure you remove the transit bolts.These will make a loud rattling sound if they're left in place when you run a cycle. Not all products have this service available, please check at the point of checkout if you can add it to your basket. This is the best option to make sure you're up and running straight away with no hassle, if it's replacing an old model make sure that you've disconnected it and it's out of the way. We're always upfront, with no cover-ups.
That's why you'll find our T&Cs laid out in simple terms that you can understand. The following information outlines the terms and conditions that apply to your order. We display our availability on the website and also display when you can have it delivered. We deliver thousands of products a week, so we have to rely on a computer system for our stock control.
On this scale, a computer offers the best system, but even they can get it wrong sometimes. If we do get this wrong, we'll tell you as soon as we know and try and sort it out for you. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc.
Product dimensions represent the casing of the product only. Whilst we strive to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on your monitor will precisely reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers.
Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research and design, specifications may change without notice. We deliver to most UK postcodes (with the exception of the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland) through our sister company, Expert Logistics Limited. The products we sell are often big and heavy, so there will be certain occasions when they may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder their ability to deliver. Your garage, so you can make arrangements to get the product in.
Occasionally, something will happen beyond our control that closes roads, like adverse weather conditions or things like sporting events, which result in closed roads. The charges for additional services are clearly laid out in the recycling and connection pages. We only charge for the cost of transporting your appliance for recycling. If you're making use of our recycling service, please disconnect (and defrost if necessary) the appliance before we arrive.
We offer an installation service for most of the products we sell. If you're making use of a connection/installation service please disconnect (and defrost if necessary) the appliance before we arrive. We will not be able to connect your new items if. B Any water supply needed cannot be isolated or is unsuitable.
C Any drainage/waste facilities needed are unusable. D Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc.E Alterations to existing plumbing and electrical are required. We're happy for you to unpack the appliance and inspect it properly as you would if you'd bought the item from a shop. However, if you have used it beyond this, it may have a knock-on effect on our ability to sell it to someone else. We'll collect your product free of charge within a reasonable time from when you cancel and on a day that suits you. Our 30 day cancellation policy also applies to any additional services you may have ordered.
If you have ordered any additional services for a product, they will be automatically be cancelled when the order for that product is cancelled, unless the service has already been performed. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following. Strikes, lock-outs or other industrial action; or.Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or.
Impossibility of the use of public or private telecommunications networks. Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event. We are all governed by English courts so we do everything we can to abide by English law. If we ever do anything outside of these laws then we will apologise and put it right.
However, if you want to check something, change something, or ask a then we have a team of people waiting to take your call on 0344 257 3442. AO is operated by AO Retail Limited. This listing is currently undergoing maintenance, we apologise for any inconvenience caused.